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FUNctional Kids Policy

FUNctional Kids Therapy Center LLC wants to improve your child's quality of life through consistent and high-quality care. Cancellations, especially those with less than 24-hour notice including no-call/no-shows limit your child's progress and our ability to care for others. Please call the Battle Creek and Schoolcraft location at (269) 223-7786 or the Caledonia location at (616) 536-2211 if you need to cancel or reschedule an appointment. We ask for your full cooperation with the following policy:


  • If you are unable to keep your scheduled appointment, we request that you notify us immediately so that your appointment can be rescheduled and another patient may take your slot - there is an after-hours answering machine for weekends. You must cancel by noon the previous business day to avoid a $25 cancellation fee.

  • Greater than 50% cancellation in a 30-day period will also result in loss of preferred afternoon or early morning time slot(s) until further consistent attendance is established.

  • If you do not show up to a scheduled appointment, a $50 no-show fee will be added to your account and must be paid before resuming therapy. All cancellations and no-shows will be documented in your medical record and appropriately reported to your physician and insurance/third party payer.

  • If you accumulate two no-shows this will result in an automatic discharge and physician notification.

We believe that this policy is necessary for the benefit of all patients, so that we can continue to provide high-quality treatment and service to everyone. If you should have any questions regarding this policy, please feel free to discuss them with your therapist.


FUNctional Kids Insurance/Financial Policy

You are responsible for knowing your benefits outlined in your specific insurance plan including your co-insurance, co-pay, and deductible amounts if applicable. Please be advised that many insurance providers do not cover therapy due to most developmental disorders. Functional Kids Therapy Center LLC is NOT responsible for these costs that are dictated by your insurance carrier and if coverage is denied you will be responsible for payment of care, including any evaluations.


Should you be delinquent in paying your bill past 3 months and have not made arrangements for a payment schedule, you are legally responsible for the amount outlined by your insurance carrier and will be sent to collections if the account goes unpaid. You are responsible for any fees Functional Kids Therapy Center LLC incurs in collecting therapy service fees from you including legal costs for actions that may be needed to collect on your account(s).


FUNctional Kids Parent/Guardian Conduct Policy

The FUNctional Kids Conduct Policy prohibits the use of any and all negative behaviors to intimidate, harass, belittle or threaten staff members in this place of business. Any violations with the above mentioned behaviors are grounds for immediate dismissal from therapy services. Be advised that any extreme situation experienced by a staff member can be immediately reported to the local authorities and your child's care will be immediately terminated from our practice without verbal or written advanced warning.

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